Return Policy

We want you to love your JewelGlow purchase! If there’s an issue with your order—whether it’s a defect or a size concern—you can request a return within 3 days of receiving your order.

To initiate a return, please contact our customer service team at shop.jewelglow@jewel-glow.com with your order number, item details, and the reason for the return. Please note that return shipping charges of PKR 250 will apply for orders within Pakistan.

For International Orders: If you wish to return an item, please reach out to our support team first. We will guide you on the return process based on your location and order details.

We carefully monitor returns and reserve the right to refuse service if the policy is misused.

Shipping Rates

  • Pakistan: A standard delivery charge of PKR 250 applies to all orders.
  • International Orders: Shipping charges vary depending on the destination and will be calculated at checkout.

Shipping Times

Once your order is placed, we will process and ship it within 2 business days. A confirmation email with tracking details will be sent once your order is dispatched.

  • Pakistan: Orders are typically delivered within 3-5 business days.
  • International: Delivery times vary based on the destination and will be estimated at checkout.

If you have any questions, feel free to reach out to our customer support team!