Welcome to JewelGlow! By using our website (www.jewel-glow.com) and making a purchase, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. General

  • These Terms & Conditions govern your use of our website and the purchase of our products.
  • We reserve the right to update or modify these terms at any time without prior notice.
  • By accessing our website, you agree to comply with these terms.

2. Product Information & Pricing

  • We strive to display accurate product descriptions and images; however, colors and details may slightly vary due to screen settings.
  • Prices are subject to change without notice. The final price, including any applicable taxes and shipping charges, will be calculated at checkout.
  • We reserve the right to cancel or refuse any order due to pricing errors or stock unavailability.

3. Orders & Payments

  • All orders are subject to acceptance and availability.
  • We accept multiple payment methods, including credit/debit cards, bank transfers, and other secure payment gateways.
  • Payments must be made in full before order processing and dispatch.

4. Shipping & Delivery

  • Pakistan Orders: A flat delivery charge of PKR 250 applies to all orders.
  • International Orders: Shipping costs vary based on the destination and will be calculated at checkout.
  • Orders are processed within 2 business days and expected to be delivered within 3-5 business days in Pakistan. International delivery times depend on the destination.
  • JewelGlow is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

5. Returns & Exchanges

  • Pakistan Orders: If you receive a defective or incorrect item, you may request a return within 3 days of delivery. Return shipping costs of PKR 250 apply.
  • International Orders: For returns, please contact our support team at shop.jewelglow@jewel-glow.com, and we will guide you through the process based on your location.
  • Items must be unused, in original packaging, and accompanied by proof of purchase to be eligible for a return.
  • We reserve the right to reject returns that do not meet our policy.

6. Cancellation Policy

  • Orders cannot be canceled once they have been processed or shipped.
  • If you need to make changes to your order, please contact our support team as soon as possible.

7. Intellectual Property

  • All content on our website, including text, images, logos, and designs, is the property of JewelGlow and may not be used or reproduced without permission.

8. Limitation of Liability

  • JewelGlow is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • Our liability is limited to the amount paid for the purchased product.

9. Privacy Policy

  • We respect your privacy and ensure that your personal information is protected. For details, please refer to our Privacy Policy.

10. Contact Information

For any inquiries, please reach out to us at:
📧 Email: shop.jewelglow@jewel-glow.com
🌐 Website: www.jewel-glow.com

By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.